Cookies on this site

We use cookies that are strictly necessary for the shop to work. With your consent we would also use optional cookies for preferences, analytics and marketing. Accept or reject them, or choose per category — you can change your choice at any time under “Cookie preferences” at the bottom of every page. Cookie policy

Cookie preferences

  • Free shipping within Türkiye
  • 13 herbs · no added sugar
  • A lower monthly price on longer packs
  • Returns within 14 days, no questions asked
  • Shipping worldwide
HerbaltoX
Sign inCreate account
My favourites

Preliminary Information Form

Preliminary Information Form

This form is valid for your purchases from our e-commerce site at https://www.herbaltox.com and aims to inform you about distance sales.
Please read the form carefully before placing your order.

Vendor Information
- Company Title: Herbaltox Food Limited Company
- Address: Ataturk Mahallesi Irfan Sokak No:10/A
- Telephone Number: +90 216 606 18 79
- E-mail Address: info@herbaltox.com
- KEP Address: herbaltoxgida@hs01.kep.tr
- Tax Office: Ümraniye
- Tax Number: 4611180643
- MERSIS Number: 0461118064300001

Product and Service Information
The main features of the products or services you plan to purchase are detailed on the product page. If you would like more information about the product or service, you can contact us via our contact information.

Product Price and Payment Terms
- Sale Price: The current selling price of the products, including VAT, is indicated on the product page.
- Payment Methods: You can pay with options such as credit card, debit card, money order.
- Campaigns and Discounts: Periodic discounts or campaigns on our site are valid at the time of order and are subject to the terms of the promotion.

Delivery Conditions
- Delivery Time: Orders are shipped within 3-5 business days at the latest after the payment is completed.
- Delivery Charge: The shipping cost is indicated on the checkout page and is borne by the customer. Free shipping service may be offered within the scope of certain campaigns.
- Delivery Issues: Our customer support team will notify you in case of delays in delivery. If you have any questions about your order, you can get support through the contact channels above.

Right of Withdrawal
- 14-Day Right of Withdrawal: The consumer may exercise the right of withdrawal within 14 days from the date of receipt of the product without any justification and without penalty. In order to exercise the right of withdrawal, the product must be unused, undamaged and in its original packaging.
- Situations where the Right of Withdrawal cannot be exercised:
- Customer-specific or customized products.
- Products that spoil quickly or are at risk of expiration.
- Products whose packaging has been opened and are not suitable for return in terms of hygiene (e.g. personal care products, underwear).
- Products that have been unpacked, used or have lost their resalability.

Exercise of the Right of Withdrawal
Customers wishing to exercise their right of withdrawal should follow the processes specified in the Return Policy section at https://www.herbaltox.com. Return requests are processed by notifying info@herbaltox.com or our other communication channels. Shipping costs for returns are borne by the customer. However, for faulty or damaged products, the return shipping fee will be covered by us.
Contracted shipping information:
- Cargo Company: UPS Fast Cargo Transportation Inc.
- Agreement Number:

Return and Cancellation Policy
- Return Process: Customers who exercise their right of withdrawal will be refunded their payment within 7 business days from the approval of the return of the products with the same payment method.
- Cancellation Policy: In cases where the order has not yet been shipped, you can request a cancellation. When the cancellation request is approved, your payment will be refunded by the same method.

Warranty and Service Conditions
The warranty period of the products sold is stated on the product page. If you have any problems with the products under warranty, you can contact the authorized services with your invoice and warranty certificate. For detailed information, you can get support from our customer service.

Complaints and Contact
You can send your complaints or suggestions via e-mail to info@herbaltox.com or via our customer service line +90 216 606 18 79. All complaints will be reviewed as soon as possible and we will get back to you within 7 business days at the latest.