Return Policy

Return Policy

As Herbaltox Gıda Limited Company (“Company”), we aim to keep customer satisfaction at the highest level. We provide the following return conditions in order to solve the problems that may arise regarding our products or services.
You can make your return requests within the framework of the following rules.

1. Return Conditions
1.1. Timeframe for Product Returns: You may return your purchased products within 14 days from the date of receipt.
In order for the return process to be initiated, the products must be unused, undamaged and in their original packaging.

1.2. Non-Returnable Products:
Cosmetics and personal care products, hygiene products and similar unpackaged products,
DVD, CD and other copyable media content,
Foodstuffs or perishable products,
Used, damaged or unpackaged products are not eligible for return.

1.3. Special Production or Customized Products: Products manufactured or customized according to personal preferences cannot be returned.

2. Return Process
2.1. Initiating a Return:

Contact us via email info@herbaltox.com or our customer service number to initiate the return process.
When creating your return request, you must provide your order number and the invoice information of the product.

2.2. Shipment of Return Products:

Send the product you wish to return to our return address with the original packaging and all accessories, if any.
The return address will be notified to you after the application.
You must include a copy of the invoice and the return request form in the box with the product.
Contracted Cargo Company: UPS Fast Cargo Transportation Inc.
Agreement Number:

2.3. Shipping Cost:

In cases such as sending wrong or damaged products, the return shipping fee will be covered by our company.
In all other return cases, the shipping fee belongs to the customer.

3. Return Acceptance and Processing
3.1. Return Inspection: The returned product will be inspected within 5 business days after we receive it.
If it is confirmed that the product meets the return conditions, the return process will be initiated.

3.2. Unacceptable Returns: Returns of used, damaged, unpacked or missing products are not accepted and will be returned to the customer.

4. Refund Process
4.1. Refund Period: Once your return request has been approved, your refund will be processed within 7 business days.

4.2. Payment Method:

Whichever method you used to make your payment (credit card, bank transfer, etc.), your refund will be made in the same way.
For payments made by credit card, the time for the refund to be reflected in your account may vary depending on the processing times of your bank.

4.3. Discount and Campaign Products: If the returned product is included in a campaign or discount, the refund amount is calculated taking into account the discounts applied.

5. Product Exchange Procedures

5.1. Exchange Request: In case there is no problem with the product, if you want to exchange it for a different product, you can return the product by following the return process and place a new order for the new product you want.

5.2. Stock Availability: In your exchange requests, the availability of new products in stock may affect the exchange process.
For out-of-stock products, a refund will be processed instead of an exchange request.

6. Contact Information
If you have any questions or would like more information about the returns process, you can contact us via our contact details below:

E-Mail Address: info@herbaltox.com
Telephone: +90 216 606 18 79
Address: Ataturk Mahallesi Irfan Sokak No:10/A