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  • Free shipping within Türkiye
  • 13 herbs · no added sugar
  • A lower monthly price on longer packs
  • Returns within 14 days, no questions asked
  • Shipping worldwide
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Distance Sales Contract

Distance Sales Contract

ARTICLE 1 - PARTIES

SELLER

Title: HerbaltoX Food Limited Company

Address: Ataturk Mahallesi Irfan Sokak No:10/A Umraniye Istanbul Istanbul Turkey

Mersis No: 0461118064300001

Phone: +90 532 064 18 79

E-mail: info@herbaltox.com

Website: https://www.herbaltox.com

RECIPIENT

Name Surname | Title: { RECIPIENT_FULL_NAME_TITLE}

Address: {RECEIVER_ADDRESS}

Phone: {RECEIVER_PHONE}

E-Mail { RECIPIENT_EPOSTA}

INVOICE INFORMATION

Invoice Title: {INVOICE_FULL_NAME_TITLE}

Invoice Address: {FATURA_ADDRESSI}

ARTICLE 2 - SCOPE AND SUBJECT OF THE CONTRACT

The subject of this contract regulates the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the order made electronically by the BUYER from the https://www.herbaltox.com web address with the following qualifications and details.

By approving this contract electronically, the BUYER declares that he / she has read, understood and accepted all preliminary information, including the basic qualities of the product subject to the contract, sales price, payment method, delivery terms and right of withdrawal.

ARTICLE 3 - ORDER AND PAYMENT INFORMATION

Contract Date: {CURRENT_DATE}

Payment Method: {PAYMENT_METHOD}

Product Information: {PACKAGES}

PRICE DETAILS:

Products Total: {CARGO_HARIC_SIPMENT_TOTAL}

Discount Amount: {DISCOUNT_TOTAL}

Discount Tax: {DEDUCTION_TOTAL_TAX}

Additional Fee Details: {EK_UCRET_DETAYLARI}

Shipping Cost: {SHIPPING_COST}

──────────────────────────────────────────────

GENERAL TOTAL {CARGO_INCLUSIVE_ORDER_AMOUNT}

NOTE: All prices are VAT inclusive. The VAT rate of our products is %1.

ARTICLE 4 - DELIVERY INFORMATION AND CONDITIONS

4.1. DELIVERY INFORMATION

Delivery Address: {BUYER_ADDRESS}

Person to Receive: {BUYER_FULL_NAME_TITLE}

Contact {BUYER_PHONE}

Cargo Company: UPS Express Cargo Transportation Inc.

4.2. DELIVERY TIMES

After order confirmation, the product is delivered to cargo within 1-3 business days.

Delivery within Turkey: 1-3 working days

Overseas delivery: 3-10 working days (depending on country and customs clearance)

The product subject to the contract is delivered to the BUYER within the above periods, provided that it does not exceed the 30-day period specified in the legal legislation.

4.3. DELIVERY CONDITIONS

  1. a) The product is delivered to the person at the address specified by the BUYER. If the BUYER or the person indicated by the BUYER is not present at the address during delivery, the cargo company may keep the product at its branch and inform the BUYER.

  1. b) The BUYER must check the product in front of the cargo officer when receiving the product. If the packaging is damaged, torn, opened or if there is any damage on the product, the product should not be received and the situation should be determined with a report.

  1. c) In the event that the BUYER receives the damaged product without filing a report, the SELLER is deemed to have delivered the product undamaged and intact and the responsibility belongs to the BUYER.

  1. d) The SELLER is not responsible for additional shipping costs arising from the BUYER's late or no delivery of the product.

  1. e) The SELLER is responsible for the delivery of the product intact, complete, in accordance with the qualifications specified in the order and with the user manual, if any.

4.4. SPECIAL CONDITIONS FOR INTERNATIONAL ORDERS

For international orders:

- Customs duty, import tax and local taxes, if any, are borne by the BUYER

- The SELLER is not responsible for delays that may occur due to customs procedures

- Country-based import bans or restrictions are the responsibility of the BUYER

ARTICLE 5 - RIGHT OF WITHDRAWAL (14 DAYS RETURN GUARANTEE)

5.1. WITHDRAWAL RIGHT PERIOD

The BUYER may exercise his/her right of withdrawal within 14 (fourteen) days from the date of delivery of the product to himself/herself or to the third party he/she has shown, without any justification and without paying any penal clause.

The right of withdrawal period starts on the date the product is delivered to the BUYER.

5.2. EXERCISE OF THE RIGHT OF WITHDRAWAL

In order to exercise the right of withdrawal, it is sufficient to notify the SELLER within this period by one of the following methods:

Communication Channels:

- E-mail: info@herbaltox.com

- Phone: +90 532 064 18 79

- WhatsApp: +90 532 064 18 79

5.3. SPECIAL RETURN CONDITIONS FOR HERBAL TEA PRODUCTS

Our products are herbal detox tea containing 60 disposable sachets in each box. Since they are hygiene and health sensitive products, the following conditions apply to the use of the right of withdrawal:

RIGHT OF WITHDRAWAL CAN BE USED (Returns Accepted):

- If the product box has never been opened and all sachets are unused

- Reasonably tested (no more than 3 sachets have been used) and the remaining sachets are in original packaging, hygienic and usable

- The outer packaging is not seriously damaged and the saleable quality of the product is preserved

- If the product is returned with its original box and packaging

RIGHT OF WITHDRAWAL CANNOT BE USED (No Return Accepted):

- 4 or more sachets were used (the reasonable test limit is considered exceeded)

- Sachet is damaged, contaminated, torn or stored in an unhygienic manner

- The outer box is severely damaged, torn or unusable

- The product has lost its resalable quality

WARNING: These conditions are based on the provision “Goods whose return is not suitable in terms of health and hygiene” in accordance with Article 15/g of the Law No. 6502 on Consumer Protection and Regulation on Distance Contracts.

5.4. RETURN PROCESS

  1. a) The BUYER must return the product to the SELLER within 10 (ten) days after making the withdrawal notification.

  1. b) Return Address:

Title HerbaltoX Food Limited Company

Address: Ataturk Mahallesi Irfan Sokak No:10/A

Umraniye / Istanbul / TURKEY

Phone: +90 532 064 18 79

  1. c) The product must be sent with protective packaging against cargo damage. The BUYER is responsible for any damage that may occur during cargo.

  2. d) The return cargo tracking number must be notified to the SELLER.

5.5. RETURN SHIPPING FEE

- In the use of the right of withdrawal, the return shipping fee is covered by the BUYER.

- If the product is defective / defective / defective, the return shipping fee is covered by the SELLER.

5.6. PAYMENT REFUND

  1. a) The SELLER shall refund all payments made by the BUYER within 14 (fourteen) days after the product reaches the return address and it is determined that it complies with the return conditions.

  2. b) The return is made by the method (credit card, bank transfer, etc.) and in the same currency that the BUYER makes payment.

  3. c) For payments made by credit card, the refund amount will be reflected in your account within 2-8 weeks by your bank.

  4. d) The SELLER does not accept responsibility for currency differences and differences arising from changes in exchange rates. Refunds are made at the exchange rate on the date of the refund transaction, not at the exchange rate at the time of payment.

  5. e) If the shipping cost has been paid, the shipping cost will also be refunded in case of return acceptance.

5.7. INTERNATIONAL REFUNDS

For returns from abroad:

- Customs procedures and possible tax refunds are the responsibility of the BUYER

- International shipping fee is borne by the BUYER

- Returns may take longer due to customs clearance

ARTICLE 6 - SITUATIONS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Law No. 6502 on Consumer Protection and Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

  1. a) Goods or services whose price varies depending on fluctuations in financial markets and are not under the control of the seller

  2. b) Goods prepared in line with the BUYER's requests or explicitly personal needs

  3. c) Perishable or expired goods (Note: The expiration date of our products is indicated on the box and does not normally apply to this category)

  4. d) Of the goods whose packaging has been opened after delivery; those whose return is not suitable in terms of health and hygiene (evaluated within the conditions specified in Article 5.3)

  5. e) Goods that mix with other products after delivery and cannot be separated due to their nature

  6. f) Books, digital content and computer consumables, DVDs, VCDs, CDs and software, data recording and data storage devices presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods

  7. g) Periodicals such as newspapers and magazines, except those provided under a subscription agreement

  8. h) Services related to accommodation, transportation of goods, car rental, food and beverage supply and leisure services that must be performed on a specific date or period

  9. i) Services performed instantly in electronic media or intangible goods delivered instantly to the consumer

  10. j) Services started to be performed with the consent of the consumer before the expiration of the right of withdrawal period

ARTICLE 7 - DEFECTIVE PRODUCT AND WARRANTY CONDITIONS

7.1. DEFINITION OF DEFECTIVE PRODUCT

Any goods that are in breach of the contract are considered defective goods. The following situations are within the scope of defective goods:

- Deficiencies that reduce or eliminate the intended use of the product

- The product does not conform to the specifications

- Damaged/open packaging of the product

- Products that have expired or are about to expire

- The product arrives in non-hygienic conditions

7.2. defective product rights

In the event that the BUYER receives a defective product, the BUYER may exercise one of the following rights in accordance with Article 11 of Law No. 6502:

- Requesting a discount on the sale price

- Request free repair (if the product qualifies)

- Replacement with a defect-free equivalent

- Revocation of the contract and refund of the price paid

7.4. DEFECTIVE PRODUCT NOTIFICATION

The BUYER must notify the SELLER as soon as possible and in any case within 30 days when it detects the defective product. In case of non-notification, the BUYER's rights are reserved, but the burden of proof may increase.

ARTICLE 8 - GENERAL PROVISIONS

8.1. PRELIMINARY INFORMATION AND APPROVAL

The BUYER declares that he / she has read and informed about the basic qualities of the product subject to the contract, total price (including all taxes), payment method, delivery conditions, right of withdrawal and all other preliminary information on the website https://www.herbaltox.com and approves it electronically.

8.2. ESTABLISHMENT OF THE CONTRACT

This contract has been established and entered into force electronically with the BUYER clicking on the order confirmation button. The contract was also sent to the BUYER via electronic mail.

8.3. PAYMENT AND DELIVERY TERMS

  1. a) The product subject to the contract is delivered to the cargo after payment confirmation is received.

  2. b) If the product price is not paid by the BUYER or canceled in the bank records, the SELLER's obligation to deliver the product ends.

  3. c) If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair use of the credit card belonging to the BUYER by unauthorized persons in a way not caused by the BUYER's fault after the delivery of the product, the BUYER is obliged to return the delivered product to the SELLER within 3 days. In this case, the transportation costs belong to the BUYER.

8.4. DELIVERY OF THE PRODUCT

  1. a) The SELLER is obliged to deliver the product intact, complete, in accordance with the qualifications specified in the order and with the user manual, if any.

  2. b) If the product subject to the contract is to be delivered to a person/address other than the BUYER, the SELLER cannot be held responsible for the refusal of the person to be delivered to accept the delivery.

  3. c) The SELLER is not responsible for the late delivery of the product to the BUYER due to delays caused by the cargo company. However, the SELLER is responsible for not delivering the product to the cargo on time.

8.5. FORCE MAJEURE

The SELLER, force majeure, natural disasters, war, terrorism, riots, customs procedures, weather conditions preventing transportation, interruption of transportation, extraordinary circumstances such as strikes

if it cannot deliver the product subject to the contract in due time, it is obliged to notify the BUYER immediately.

In this case, the BUYER may use one of the following rights:

- Cancel the order and request a refund of the amount paid

- Request replacement with an equivalent product, if available

- Agree to postpone delivery until the obstacle is removed

8.6. PRICE AND EXCHANGE RATE

  1. a) The price stated at the time of order is valid and cannot be changed after order confirmation.

  2. b) For payments made in foreign currency, prices are calculated at the exchange rate at the time of the order.

  3. c) The SELLER is not responsible for exchange rate changes that may occur after payment.

ARTICLE 9 - PROTECTION OF PERSONAL DATA AND CONFIDENTIALITY

9.1. DATA CONTROLLER

Herbaltox Gıda Limited Company is the data controller of the personal data of the BUYER under this contract.

9.2. PURPOSE OF DATA PROCESSING

The personal data of the BUYER are processed for the following purposes:

- Fulfillment of order transactions

- Ensuring product delivery

- Invoice issuance

- Customer service and communication

- Fulfillment of legal obligations

9.3. LEGAL BASIS

Your personal data is processed and protected within the scope of the Law No. 6698 on the Protection of Personal Data (KVKK) and international data protection regulations (GDPR etc.).

9.4. CLARIFICATION TEXT

For detailed information about the processing, storage, transfer of your personal data and your rights, you can review the “KVKK Clarification Text” and “Privacy Policy” on our website:

ARTICLE 10 - DISPUTE RESOLUTION

10.1. FOR CUSTOMERS IN TURKEY

In disputes that may arise from this contract; Consumer Arbitration Committees up to the value announced by the Ministry of Commerce in December each year, and in disputes above this value, Consumer Courts and Execution Offices in the place of residence of the BUYER or where the consumer transaction is made are authorized.

10.2. FOR FOREIGN CUSTOMERS

For customers outside Turkey:

- First, the parties undertake to seek an amicable solution in good faith

- Istanbul (Turkey) Courts and Execution Offices are authorized

- The applicable law is the law of the Republic of Turkey

ARTICLE 11 - EFFECTIVE DATE

This contract enters into force upon approval by the BUYER electronically and becomes binding for the parties.

The contract consists of a total of 11 (eleven) articles and the BUYER declares that he / she has read, understood, accepted and electronically approved all articles of this contract by clicking the order confirmation button.

SIGNATURE AND APPROVAL

SELLER

Title: HerbaltoX Food Limited Company

Address: Ataturk Mahallesi Irfan Sokak No:10/A Umraniye / Istanbul / TURKEY

Mersis No: 0461118064300001

RECIPIENT

Name Surname | Title: {FATURA_FULL_NAME_TITLE}

Address: {RECEIVER_ADDRESS}

E-Mail { RECIPIENT_EPOSTA}

Phone: {RECEIVER_PHONE}

Contract Date: {CURRENT_DATE}