Pre-Contractual Information Form

This form is provided under Turkish Law No. 6502 on Consumer Protection and the Turkish Distance Contracts Regulation to inform the BUYER before a distance sales contract is concluded. Please read it carefully before confirming your order. 1. SELLER INFORMATION Trade name: Herbaltox Gıda Limited Şirketi MERSIS No: 0461118064300001 Tax office / Tax No: Ümraniye / 4611180643 Trade Registry No: 1072642 Address: Atatürk Mahallesi İrfan Sokak No:10/A, 34764 Ümraniye, İstanbul, TR Phone: +90 216 606 18 79 Email: info@herbaltox.com Registered electronic mail (KEP): herbaltoxgida@hs01.kep.tr Website: https://www.herbaltox.com 2. BUYER INFORMATION Name / Company: — — Address: — Phone: — Email: — 3. MAIN CHARACTERISTICS OF THE PRODUCTS Order No: — — The type, quantity, brand, model, colour, contents, weight and other main characteristics of the products are as stated on their product pages on the Site. Product images may show small colour differences due to screen settings. 4. PRICE AND PAYMENT Subtotal: — Discount: — Shipping / delivery: — VAT: — Total (including all taxes): — Currency: — Payment method: — 4.1 The prices above are sales prices including all taxes. No charge, tax or cost other than those shown above is collected from the BUYER. 4.2 Shipping and tax amounts shown before the delivery and payment steps are completed become final at the payment step according to the delivery method and address; the BUYER sees the final amount before confirming the order. 4.3 Card payments are taken through authorised payment institutions or banks; the SELLER does not store card details. For payment in instalments, the instalment terms and any instalment charge are set by the card-issuing bank. Any cash-on-delivery service fee is shown separately in the order summary. 4.4 Prices and campaigns announced on the Site remain valid until updated or until the stated end of the campaign. 5. DELIVERY Delivery method: — Delivery address: — Delivery time: within 30 days at the latest from the date the order reaches the SELLER (statutory maximum 30 days). Digital products: Products that are not shipped (software, licences, downloadable content and services provided electronically) are sent to the e-mail address the BUYER gave with the order once the payment is confirmed, and can also be seen on the order page on the Site; they need no delivery address and carry no delivery charge. 5.1 If it turns out that the order cannot be fulfilled, because stock has run out or for another reason, the BUYER is informed within 3 days of the SELLER learning of it and the full amount paid is refunded within fourteen days. 5.2 Shipped products are sent by the SELLER's contracted carrier to the delivery address the BUYER gave. The SELLER is responsible for loss and damage until the product is delivered. 5.3 You are advised to check the parcel on delivery and to have the carrier draw up a report for damaged parcels; the absence of a report does not take away your statutory rights regarding defective goods. 6. RIGHT OF WITHDRAWAL 6.1 The BUYER may withdraw from the contract within 14 days from receipt of the goods, without giving any reason and without paying any penalty. The statutory withdrawal period is fourteen days. 6.2 The period begins on the day the product is delivered to the BUYER or to a third party the BUYER designated; for orders whose products are delivered separately, on the day the last product is received. The BUYER may also withdraw before delivery. 6.3 To withdraw, it is sufficient to send the SELLER a clear statement before the period ends: by email to info@herbaltox.com, to the KEP address herbaltoxgida@hs01.kep.tr, in writing to Atatürk Mahallesi İrfan Sokak No:10/A, 34764 Ümraniye, İstanbul, TR, or through the order or returns page on the Site. You may use the model withdrawal notice in the Return and Withdrawal Policy. 6.4 All payments, delivery charges included, are refunded within fourteen days at the latest from the day the notice of withdrawal reaches the SELLER, in a way suited to the payment instrument used, in one go and without cost to the BUYER. 7. PRODUCTS EXCLUDED FROM WITHDRAWAL Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to, in particular: - products made to the BUYER's specifications, personalised or altered at the BUYER's request, - products that deteriorate rapidly or may pass their expiry date, - products whose packaging, tape, seal or wrapping has been opened after delivery and which are not suitable for return for health or hygiene reasons (for example opened food, cosmetics and personal care products), - products that, after delivery, are by their nature inseparably mixed with other items, - opened books, digital content and computer consumables, - newspapers, magazines and other periodicals outside a subscription, - services performed instantly in electronic form and intangible goods delivered instantly, - products whose price depends on fluctuations in the financial markets outside the SELLER's control. Products in these categories are marked on their product page. These exceptions do not affect the BUYER's statutory rights if the product is defective. 8. RETURN PROCEDURE AND COSTS 8.1 A BUYER who withdraws sends the product back to the SELLER within 10 days of sending the notice of withdrawal, where possible with its invoice, accessories and any free gifts. 8.2 Return shipping is paid by the SELLER when the product is sent with the carrier the SELLER designates in its reply to the notice of withdrawal and in the Return and Withdrawal Policy. Contracted return carrier: the carrier the seller names in its reply to the notice of withdrawal. If the SELLER designates no carrier for returns, no return cost is charged to the BUYER either; if the designated carrier has no branch where the BUYER is located, the product is collected from the BUYER at no extra cost. 8.3 The BUYER is not responsible for changes or deterioration resulting from use in line with the product's operation, technical specifications and instructions for use during the withdrawal period, but is liable for loss of value caused by use contrary to them. 9. DEFECTIVE GOODS AND WARRANTY If the product is defective, the BUYER may, under Article 11 of Law No. 6502, choose to withdraw from the contract, ask for a price reduction proportionate to the defect, ask for free repair or, where possible, ask for replacement with a defect-free equivalent. Free repair and replacement are carried out within 30 working days at the latest. Claims for defects are time-barred two years after delivery. For products sold with a warranty certificate, the warranty terms are stated in the certificate. 10. COMPLAINTS AND DISPUTE RESOLUTION 10.1 You can reach the SELLER with complaints and requests through the phone, email, KEP and postal addresses in section 1. 10.2 In a dispute, the BUYER may apply, within the monetary limits announced each year by the Turkish Ministry of Trade, to the Consumer Arbitration Committee where the product was purchased or where the BUYER resides, and, above those limits, to the Consumer Court. Before filing a case with the Consumer Court, applying to a mediator is required in the cases provided for by law. Applications to arbitration committees can also be made through the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet). 11. PERSONAL DATA The personal data in this form and in the order are processed under Turkish Law No. 6698 on the Protection of Personal Data to take the order, collect payment, deliver, invoice, provide customer service and meet legal obligations. Details are in the Personal Data Processing Notice and the Privacy Policy. 12. CONFIRMATION 12.1 Before confirming the order, the BUYER confirms electronically having read this Pre-Contractual Information Form and the Distance Sales Contract, and having been informed of the product's main characteristics, the total price including all taxes, payment and delivery, the right of withdrawal and the cases where it does not apply, and the ways to complain and apply. 12.2 The text of this form as confirmed by the BUYER is kept with the order record and provided to the BUYER on a durable medium (by email and/or on the order page of the Site) no later than delivery of the product. 12.3 Confirming the order creates an obligation to pay. Date: — Document version: 1 — Date: 2026-11-01