Return and Withdrawal Policy

This policy explains how you can exercise your right of withdrawal, return products and receive refunds for products sold by Herbaltox Gıda Limited Şirketi ("we") on the website https://www.herbaltox.com (the "Site"). The rights and obligations for your order are set out in the Distance Sales Contract and the Pre-Contractual Information Form you accepted with the order; this policy summarises them step by step and does not replace them. 1. Scope This policy applies to orders placed on the Site by consumers and is based on Turkish Law No. 6502 on Consumer Protection and the Turkish Distance Contracts Regulation. Nothing in this policy limits your statutory rights. For orders placed for commercial or professional purposes, the general rules apply instead of the rules specific to consumer law; return requests for such orders are also considered in good faith. 2. Right of Withdrawal and Period 2.1 You may withdraw within 14 days from receipt of the goods, without giving any reason and without paying any penalty. The statutory withdrawal period is fourteen days; if we grant a longer period, the longer period applies. 2.2 The period begins on the day the product is delivered to you or to the person you designated. If the products of one order are delivered separately, it begins on the day the last product is received. You may also withdraw before the product is delivered. 2.3 It is enough to send your notice of withdrawal before the period ends; the product does not have to reach us within the period. 3. How to Give Notice of Withdrawal 3.1 Send us a clear statement that you are withdrawing through one of these channels: - Email: info@herbaltox.com - KEP: herbaltoxgida@hs01.kep.tr - Post / in person: Atatürk Mahallesi İrfan Sokak No:10/A, 34764 Ümraniye, İstanbul, TR - The order or returns page on the Site (signed in, or through your order link) - Phone: +90 216 606 18 79 (for notices by phone, we recommend confirming by email so that your notice is on record) 3.2 Stating your order number, the products you want to return and your contact details speeds things up. You may use the model withdrawal notice at the end of this policy; using it is not required. 3.3 When your notice reaches us, we confirm receipt by email and send you the details for the return shipment. 4. Sending the Product Back 4.1 You must send the product back to us within 10 (ten) days of sending your notice of withdrawal. This obligation does not apply where we have offered to collect the product from you. 4.2 Where possible, pack the product with its original box, accessories, any free gifts, user manual and invoice, so that it is not damaged in transit. 4.3 You are not responsible for changes or deterioration caused by handling the product as you could in a shop and in line with its instructions for use during the withdrawal period. Loss of value caused by use beyond normal use or by damage may be deducted from the refund; in that case we tell you the loss of value and the reason. 5. Return Shipping Costs 5.1 If you send the return with the contracted carrier and return code we give in our reply to your notice of withdrawal, we pay for the shipment; you are charged nothing. Contracted return carrier: the carrier the seller names in its reply to the notice of withdrawal. 5.2 If the contracted carrier has no branch where you are located, we arrange collection from you at no extra cost. 5.3 If you choose to send the return with another carrier, the part of the cost exceeding the contracted carrier's charge may be borne by you. 5.4 For defective, damaged or wrongly sent products, all shipping costs are ours. 6. Products Excluded from Withdrawal Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to: - products made to order, personalised or altered at your request, - products that deteriorate rapidly or may pass their expiry date, - products whose packaging, tape, seal or wrapping has been opened after delivery and which are not suitable for return for health or hygiene reasons, for example opened food and drink, cosmetics and personal care products, - products that, after delivery, are by their nature inseparably mixed with other items, - opened books, digital content and computer consumables, - newspapers, magazines and other periodicals outside a subscription, - services performed instantly in electronic form and intangible goods delivered instantly (for example digital codes), - products whose price depends on fluctuations in the financial markets. These products are marked on their product page. For unopened food products that do not deteriorate rapidly, you may exercise your right of withdrawal. These exceptions do not affect your rights under section 8 if the product is defective. 7. Refunds 7.1 Within fourteen days at the latest from the day your notice of withdrawal reaches us, we refund every payment we received, product price and delivery charges included, in a way suited to the payment method you used, without any cost to you and in one go. 7.2 Card payments are refunded to the same card. When the refund appears on your statement or account depends on your bank's processing; for instalment purchases, the bank may reflect the refund in instalments. 7.3 Cash-on-delivery and bank-transfer payments are refunded to a bank account (IBAN) in your name that you give us. 7.4 If you return only part of an order, the price of the returned products is refunded. If a campaign depending on a minimum amount or number of items was applied and its condition is no longer met after the return, the discount is recalculated, and you are told so clearly before the return. 8. Defective or Damaged Products 8.1 If the product you receive is damaged, incomplete, wrong or defective, please tell us at info@herbaltox.com or +90 216 606 18 79, with a photo if possible. For parcels that look damaged on delivery, we recommend having the carrier draw up a report; the absence of a report does not take away your statutory rights. 8.2 For defective products you may choose, under Article 11 of Law No. 6502, to withdraw from the contract, ask for a price reduction proportionate to the defect, ask for free repair or, where possible, ask for replacement with a defect-free equivalent. Free repair and replacement are carried out within 30 working days at the latest. 8.3 Claims for defects are time-barred two years after delivery. These rights are separate from the right of withdrawal and can be used even after the withdrawal period has ended. 9. Exchanges Separately from your right of withdrawal and your rights for defects, we are glad to consider requests to exchange size, colour or model, subject to stock. You can send an exchange request to info@herbaltox.com within the withdrawal period; if an exchange is not possible, you can withdraw and receive a refund. 10. Invoices and Return Documents 10.1 For individual (consumer) orders, the return is recorded by completing the return section of the invoice sent with the product or by a return document we issue; you are not asked to issue any separate document. 10.2 For business orders and buyers registered for e-invoicing, the buyer must issue a return invoice addressed to us for the returned products. The details for the return invoice (Herbaltox Gıda Limited Şirketi, Ümraniye / 4611180643) are also sent in our reply to your notice of withdrawal. 11. Complaints and Disputes 11.1 For any question or complaint about returns, you can reach us at info@herbaltox.com, +90 216 606 18 79 or Atatürk Mahallesi İrfan Sokak No:10/A, 34764 Ümraniye, İstanbul, TR. 11.2 In a dispute, you may apply, within the monetary limits announced each year by the Turkish Ministry of Trade, to the Consumer Arbitration Committee where you purchased the product or where you reside, and, above those limits, to the Consumer Court. Applications to arbitration committees can also be made through the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet). 12. Model Withdrawal Notice (Complete this text and send it to us if you want to withdraw.) To: Herbaltox Gıda Limited Şirketi, Atatürk Mahallesi İrfan Sokak No:10/A, 34764 Ümraniye, İstanbul, TR, info@herbaltox.com I hereby give notice that I withdraw from the sales contract for the following products. Order number: Order date / delivery date: Product(s) returned: Name: Address: IBAN for the refund (if paid cash on delivery or by bank transfer): Date and signature (only if sent on paper): 13. Contact Herbaltox Gıda Limited Şirketi Atatürk Mahallesi İrfan Sokak No:10/A, 34764 Ümraniye, İstanbul, TR Email: info@herbaltox.com — Phone: +90 216 606 18 79 — KEP: herbaltoxgida@hs01.kep.tr Web: https://www.herbaltox.com Document version: 1 — Date: 2026-11-01