Preliminary information form
This form is valid for purchases from our e-commerce site at https://www.herbaltox.com and aims to inform you about distance sales.
Please read the form carefully before you place your order.
SELLER INFORMATION
-Company title: Herbaltox Gıda Limited Company
-Address: Atatürk Mahallesi İrfan Sokak No: 10/A
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Telephone Number: +90 216 606 18 79
-E-mail
Address :
info@herbaltox.com Number: 0461118064300001
product and service information
are detailed on the product page. If you want to get more information about the product or service, you can contact us through our contact information.
Product Price and Payment Terms
- Sales Price: The current sales price of the products is included in the product page as VAT.
- Payment Methods: You can pay with options such as credit card, debit card, transfer.
- Campaigns and Discounts: Periodic discounts or campaigns on our site are valid during order and are subject to promotional conditions.
Delivery Conditions
-Delivery Time: Orders are shipped within 3-5 working days at the latest after the completion of the payment.
- Delivery fee: Shipping fee is specified on the payment page and covered by the customer. Free shipping service can be provided within the scope of certain campaigns.
- Delivery Problems: Our customer support team will inform you in case of delay during delivery. If you have any questions about your order, you can get support from the above communication channels.
Right to withdrawal
- 14 -day withdrawal: The consumer may exercise the right of withdrawal within 14 days from the date of delivery of the product without giving any justification and without paying a criminal condition. In order to use the right to withdrawal, the product must be unused, damaged and must be in its original packaging.
- Cases where the right of withdrawal cannot be used:
- Products produced or customized specifically for customer.
- Products with a fast -breaking or risk of expiry date.
- Products whose packaging has been opened, non -refundable in terms of hygiene (eg personal care products, underwear).
- Products whose packaging has been opened, used or lost re -sale.
exercise the
right of withdrawal should follow the processes specified in the return policy section at https://www.herbaltox.com. Refund requests are notified to info@herbaltox.com or other communication channels. The shipping fee is covered by the customer for the return transactions. However, in faulty or damaged products, the return shipping fee will be covered by us.
Contracted Cargo Information:
- Cargo Company: UPS Fast Cargo Taşımacılık A.Ş.
- agreement number:
Refund and Cancellation Conditions
- Returning Process: Payments of the products using the right to withdraw within 7 working days after the approval of the refund of the products shall be returned by the same payment method.
- Cancellation Conditions: If the order is not yet shipped, you can request cancellation. When the cancellation request is approved, your payment will be repaid by the same method.
warranty and service conditions
is indicated on the product page. If you have problems with the products covered by the warranty, you can contact your authorized services with your invoice and Garanti document. You can get support from our customer service for detailed information.
complaints and contact
complaints or suggestions to info@herbaltox.com via e-mail or from our customer service line +90 216 606 18 79. All complaints are examined as soon as possible and return to you within 7 working days at the latest.